Refund policy

Return & Refund Policy

At Its Nature Zone, we deal in natural and consumable products such as desi ghee and herbal/pansar items. Due to the nature of these products, we maintain a strict return and refund policy to ensure quality and hygiene.

Returns

We do not accept returns or exchanges once the product has been delivered, except in the following cases:

• The product is damaged, leaked, or defective upon arrival
• The wrong product has been delivered

To request a return, you must contact us within 24 hours of delivery with clear pictures or video proof of the issue.

Refunds

Once your claim is verified, we will offer one of the following solutions:

• Replacement of the product
• Refund (only in case replacement is not possible)

Refunds (if applicable) will be processed within 5–7 working days via the original payment method or bank transfer.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

• Opened or used products
• Products without original packaging
• Products reported after 24 hours of delivery

Contact Us

If you have any issues with your order, please contact us at:

Email: info@itsnaturezone.com
Phone/WhatsApp: +923476648233